BatteryOnePlus.com SHIPPING POLICY
The team of professionals at BatteryOne+ looks forward to earning your trust and your long-term business. Obviously, one of the final steps in the process of working with us involves the shipping step. Below you'll find an overview of our shipping policy.
Worldwide Free Shipping
Worldwide Free Shipping is guaranteed to global online consumers. In order to make sure receive the items in a timely manner, your package (items you purchased) will be sent directly from different warehouses.
We ship to worldwide by Air Mail, Example Fedex SmartPost, Netherlands Register Air Mail, Sweden Register Air Mail, Belgium Air Mail, Turkey Air Mail, AU Express Shipping, UPS/DHL/Fedex Express Shipping, Russia Express Shipping. Some can track it online.
We guarantee orders will be sent out within 1-2 working days(usually the next day) after payment received / eCheck cleared. Normal 15-30 days can delivered for major country.
All items will be dispatched from our warehouse directly.
Shipping and handling costs come from the expense of packaging, supplies, filling the order, advanced audit testing & rigorous quality control.
Unfortunately, battery shipping is not always a smooth process despite everyone's best efforts. Below are some basic policies in place regarding certain contingencies that could arise:
The team at BatteryOne+ does not recommend that you refuse a package from us. Doing so will only add to the cost of the process for everyone involved. Instead, if you need a refund, accept the package and begin this process with us through our established protocols. If a package is refused, the cost of the returned shipment will be deducted from your refund.
If you order international shipping, refusing a package will add not only to the shipping costs but there will also be a 20% restocking fee added to the original order as well as the amount of the brokerage fee that's required for our products to ship across borders.
Packages Lost in Transit
If your order is lost in transit, BatteryOne+ will immediately begin the process of running a tracer on your shipment. This process generally takes approximately 10 business days, and if the order is not located when this process is complete BatteryOne+ reship your order to you.
Company Ships Wrong Product
Mistakes can occur during the fulfillment process, and if you receive the wrong product because of our mistake, BatteryOne+ will reship the correct product to you provided it is available in stock. All we ask is the following:The buyer must inform us of the mistake within 10 days of receiving the wrong product.
Depending on the situation, our team may ask for additional information regarding the shipping mistake, which could include a photograph of what you received.
The product must be returned with the proper RMA number within 10 days.
When we receive the incorrect battery, our team will ship the proper product to you immediately. If you provide us with a valid tracking number on your return shipment, we will ship the new product to you as soon as your shipment is verified.
Product is Damaged by or Stolen from Shipping
A product is considered damaged if:
The package contains a document from the company stating that the box was opened and the product was damaged; or
The recipient opens the package and the product has physically been damaged in some material way.
A product is considered stolen if the recipient receives the package with shipping company documentation that states that the package was opened and the product removed during the shipping process.
In either case, all you need to do is fill out our affidavit, sign it and fax it back to our Customer Service department. If the product is damaged but you receive it, ship it back to us with your affidavit. Once we receive the documentation that includes a statement from the shipping company that the product was damaged or stolen during delivery, BatteryOne+ will ship you a new product at no cost to you.
The damaged product must be returned within 10 days of receiving it. Products returned for this reason more than 30 days after receipt will incur an additional charge of $10. BatteryOne+ will not be responsible for the return shipping fee.
Wrong or Undeliverable Address:
If the buyer informs BatteryOne+ that he or she has provided the incorrect shipping address, then:
BatteryOne+ will attempt to intercept the shipment. However, no guarantee of the success of this attempt can be made, as orders are shipped quickly.
If the buyer provides an incorrect shipping address and the order is not returned to BatteryOne+, the company is not responsible for the missed shipment.
If the product is returned to BatteryOne+, the buyer may request a reshipment. While the buyer would be responsible for the new shipping fee, BatteryOne+ will waive the processing fee.
If the product is returned to BatteryOne+, the buyer may cancel the order at that time. However, the buyer would still be responsible for both the current shipping fee and the processing fee.
BatteryOne+ Shipping – Contact Us
If you have any questions or concerns regarding the battery shipping process at BatteryOne+, please feel free to contact us at any time.
Address: BatteryOnePlus, Flat/RM 1503, Easey Commercial Building, 253-261 Hennessy Road, WanChai, HK
Email Address: Batteryoneplus#gmail.com